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Home / Internet problems / No Internet Access but Connected to a Router? Here’s the Fix

No Internet Access but Connected to a Router? Here’s the Fix

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You sit down to get some work done on your computer, and that’s when you see it. The dreaded yellow triangle appears over the internet connection icon, annoyingly proclaiming that you have No Internet Access.

How do you fix this awful Windows error? We’ll show you the steps you should follow to resolve this problem and get back online.

Steps to Fix “No Internet Access” Errors

Let’s quickly outline the steps first, then we’ll go into detail on each one:

  1. Confirm other devices can’t connect
  2. Reboot your PC
  3. Reboot your modem and router
  4. Run the Windows network troubleshooter
  5. Check your IP address settings
  6. Check your ISP’s status
  7. Try a few command prompt commands
  8. Disable security software
  9. Update your wireless drivers
  10. Reset your network

What Does This Error Mean?

Before we proceed, we should explain what exactly is happening on your network when you see this error. To do so, it’s necessary to explain some basics of home networking.

When you use a wireless device like a laptop, it connects to your router. The router is a device that handles the connections between the devices in your home. Your router plugs into a modem, a device that bridges the traffic on your home network and the internet.

When you see the Connected, no internet access or similar errors on your computer, it means that your computer is connected to the router correctly but can’t connect to the internet. Conversely, if you see Not connected, no internet or No internet connection messages, it means that your computer is not connected to a router at all.

This gives you some clues about what the issue is, as we’ll see below.

Step 1: Confirm Other Devices Can’t Connect

Before you do any troubleshooting, it’s important to determine whether it’s only your PC having an issue. Grab your phone or another computer that’s also on your Wi-Fi and see if it’s connected. On Android, you’ll see an X icon over the Wi-Fi symbol and notice you’re connected to your mobile network. iOS users can visit Settings > Wi-Fi and check for a No Internet Connection message.

fix no internet access even though connected to router

If your computer is the only device that won’t connect, it’s likely due to a misconfigured setting on just that device. But if you can’t get anything online, the problem lies with your network equipment and you can thus skip some of the PC-only steps below.

Getting Power?
If you can’t connect to the Internet at all, the first thing you should do is take a look at your router’s LED status indicators. If there are no lights at all, the router is probably unplugged or powered down. Disconnect the power cord and reconnect it after a minute or two. Make sure that the Power switch is in the On position. If the router still isn’t powering up, you may have a failed power adapter, a faulty power strip, or a fried router.

Check Your Status
If the Power LED is lit, check the Internet or WAN indicator. On most routers, this should be green and may be flashing. If your router doesn’t have status indicators, look around back to see if the Ethernet port lights are flashing. If there is no activity, turn the router off. Unplug and reconnect each cable, making sure each cable is seated correctly in the appropriate port. Wait a few minutes before rebooting the router. If you still can’t connect to the Internet, try the next step.

Cable Connection Okay?
Before you start thinking about resetting or replacing your router, inspect the cable connection coming into your home. This is usually located on the side of your house and may or may not be housed in an enclosure. Make sure that the main cable hasn’t been chewed up by a squirrel or knocked loose by debris from a storm. If a cable splitter is being used, make sure each connection is tight and the connectors are properly crimped. If the splitter looks suspect (i.e., rusty or dirty), try replacing it.

Step 2: Reboot Your PC

This step isn’t necessary if your connection issues are affecting multiple devices.

As with many issues, rebooting your computer is the first troubleshooting step you should try. If you’re lucky, you might clear up some temporary glitch by restarting and be on your way. Try out a new way to reboot your PC if you want to make lemonade from these networking lemons.

Most of this advice assumes you’re using a wireless connection. However, if you connect to your router with an Ethernet cable, you should also try another cable at this time to confirm that yours isn’t faulty.

Step 3: Reboot Your Modem and Router

If you were able to surf the web but now you can’t, this may resolve your issue.

  1. Close your Internet browser if it’s open.
  2. Unplug the modem’s power cord. Not sure which is the power cord? Look here to view ports and plugs.

    Unplug power cord

  3. Count to 15, which lets the modem power down.
  4. Plug it back in.

    Plug in power cord

  5. Wait two minutes for the modem to initialize the connection.
  6. Open your web browser. Then try to open a reliable web page, such as www.google.com.

Still not connected? There’s a slight possibility a temporary service interruption has occurred. Find out with Solution #2. Otherwise, go to Solution #3 to restart all Internet connections.

Note that you’re rebooting, not resetting your equipment. Resetting means putting the device back to its factory default settings — you don’t need to do that yet!

Step 4: Run the Windows Network Troubleshooter

This step isn’t necessary if your connection issues are affecting multiple devices.

If you’re only having an issue with your Windows PC, something is wrong with your computer’s network settings. While the built-in Windows troubleshooter usually doesn’t fix issues, it’s worth a try before you move on.

To access the network troubleshooter, visit Settings > Network & internet > Status. Select Network troubleshooter and follow the steps to see if Windows can rectify the problem. On Windows 7, you’ll find this same tool at Start > Control Panel > Troubleshooting > Network and internet > Network Connections.

fix no internet access even though connected to router

Step 5: Check Your IP Address Settings

This step isn’t necessary if your connection issues are affecting multiple devices.

Next, it’s worth checking to make sure your computer has a valid IP address. In most home networks under normal circumstances, the router hands out an address to devices when they connect. If your computer’s IP settings aren’t correct, it can cause the problem you’re having.

On Windows 10, right-click on the network icon in your System Tray and choose Open Network & internet settings. Click the Change adapter options entry and then double-click the connection you’re using.

fix no internet access even though connected to router

On Windows 7, right-click the network icon and choose Open Network and Sharing Center. Click the name of your network next to Connections.

fix no internet access even though connected to router

From here, click the Properties button. Find Internet Protocol Version 4 in the list and double-click that. Here, make sure you have Obtain an IP address automatically and Obtain DNS server address automatically both selected. Setting an IP address manually is for advanced users; chances are if you have something entered here, it’s invalid.

fix no internet access even though connected to router

Click OK and then try to get online again.

Step 6: Check Your ISP’s Status

At this point, if you can’t get any devices online, it’s worth checking if your internet service provider (ISP) is having an issue. Though this is rare, it could be why you can’t get online.

Use your phone’s data connection to see if Comcast, Verizon, or whoever provides service in your area has reported outages. DownDetector is a great site for this. A quick Google or Twitter search can reveal whether others are having a problem, too.

fix no internet access even though connected to router

Step 7: Try a Few Command Prompt Commands

This step isn’t necessary if your connection issues are affecting multiple devices.

Windows features several networking commands in the Command Prompt. You should attempt a few of them to see if they clear up your issue. Type cmd into the Start Menu, then right-click on it and choose Run as administrator to open an elevated Command Prompt window.

To reset some of the files Windows keep to access the internet, use these two commands:

netsh winsock reset
netsh int ip reset

If that doesn’t work, try releasing your computer’s IP address and obtaining a fresh one with these two commands one at a time:

ipconfig /release
ipconfig /renew

Finally, refresh your computer’s DNS settings with this command:

ipconfig /flushdns

It doesn’t hurt to reboot your PC again at this point. If you still can’t get online, there are a few more steps to try.

Step 8: Disable Security Software

This step isn’t necessary if your connection issues are affecting multiple devices.

Another uncommon, but plausible, scenario is that you have some security software on your PC preventing access to the internet. In 2017, Avast’s free antivirus prevented many of its users from getting online due to a glitch. Those who manually installed the latest update found that their problems disappeared.

Disable any third-party antivirus apps you may have installed and see if your connection comes back. While we’re on the topic of security, it’s worth running a scan for malware. A malicious program could have knocked out your internet connection.

Step 9: Update Your Wireless Drivers

This step isn’t necessary if your connection issues are affecting multiple devices.

Normally, you don’t need to update your computer drivers, as doing so often causes more problems than it’s worth. But since you’re still having an issue, you should check for driver updates.

 

If you have a manufacturer update app, like HP Support Assistant or Lenovo System Update, installed on your PC, open that up and check for wireless driver updates.

Step 10: Reset Your Network

If you’ve proceeded through all these steps and still can’t get online, there’s not much you can do other than reset your network settings.

If your Windows 10 PC is the only device you can’t connect with, you can reset your network by visiting Settings > Network & internet > Status. Click the Network reset text at the bottom of the screen, then Reset now. This will completely remove all network adapters and set all your network settings back to the defaults. You’ll have to set everything up again, but it might be the fix you need.

fix no internet access even though connected to router

There’s no equivalent of this in Windows 7, unfortunately. You can simulate part of this reset, however. Right-click on the network icon in your System Tray, choose Open Network and Sharing Center, and click Change adapter settings. Right-click the adapter you’re using, and choose Disable. Reboot and re-enable it to see if that fixed anything.

fix no internet access even though connected to router

When you can’t get online with any devices, your best bet is resetting your router (and modem, if needed). Look for a small pinhole on the back or bottom of your router and hold it in for several seconds to reset it to factory defaults. If there’s no reset button, you’ll need to log in to your router and run the factory reset from there.

With everything reset, you can run through the initial setup with factory defaults. If it still won’t work after that, you likely have faulty equipment.

Network Issues Resolved

Hopefully, you don’t have to factory reset anything to fix your connection issue. One of the earlier steps should take care of it, but there’s no perfect formula for network issues. If you follow all the steps, you’ve confirmed that your devices are set up correctly and you don’t have anything blocking the connection.

You can also run through the steps for diagnosing general network issues, but it might be worth contacting a network-savvy friend for further help. They’ll know the best tools to use for diagnosing your issue.

Which step fixed your connection error? Do you see this annoying error often? Tell us down in the comments!

Sources:
Make Use Of
PC Mag
Cox.com

 

 

 

 

 

 

 

 

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