If your external hard drive is not working and you’re convinced your data is gone forever — stop. Don’t bin it, and don’t panic. This week, I recovered 30 gigabytes of irreplaceable files from an external hard drive that a customer thought was dead, and I want to share what I found. Earlier this week,…
If you run a small business, a trade business, or even a one-person operation, your domain name is probably something you don’t think about very often. It just works. Your website is there. Your business email works. Customers can find you online. Until the day it doesn’t. Recently, I had a Canberra business customer who…
If your business is still running Microsoft Office 2016 or 2019, I’ve got some news for you — and it’s not great. As of October 2025, both of those versions have reached what Microsoft calls “end of extended support.” In plain English: Microsoft has stopped releasing security patches for them. Any vulnerability discovered in Office…
Tech Tip Tuesday is getting a companion segment! Every Friday, Craig the Computer Geek will spotlight a piece of new tech — what it is, who it’s actually for, and an honest verdict from someone who supports real people with real tech, not a retailer trying to make a sale. Episode 1 launches Friday 17…
Fourteen years of house calls, plain-English explanations, and making tech a little less stressful for people right across Canberra and Queanbeyan. I couldn’t have done it without every single one of you — so thank you. To celebrate, I’m knocking $14 off my hourly rate for the whole of July. That’s just $166/hr instead of $180. I come…
Is your computer running a bit slower than it used to? Not sure if your antivirus is actually doing anything? Just want someone to give it a proper once-over? For the month of July, I’m offering a fixed-price computer service for just $200 — normally $300. That means you know exactly what you’re paying before…