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Home / Frequently Asked Questions

Frequently Asked Questions

faq

FAQ

Why do I need a Computer Geek anyway? My nephew could probably fix it for free!

Possibly, but he hasn’t which is why you’re looking at our website! Far too many people put off getting their computer serviced and find that when eventually something happens, there is a cost in down-time and repairs. But what price do you put on your data? How long can you afford to have your computer out of action? Please bear in mind that we offer a professional service at very reasonable rates and will have you up and running again in the shortest possible time.

Do you offer service contracts for small business?

Yes, we do offer contracts for small business based on hourly blocks and tiered service levels. Please call for a quote!

How much does it cost to build a PC and do I have to provide the parts myself?

We charge a flat fee of $264 (not including cost of components) to custom build a PC and connect it to the Internet for you. This also includes the installation of your own Windows and Anti-Virus software. We can recommend and purchase computer components on your behalf (with a deposit), or you can provide them yourself, the choice is up to you.

What other services do you provide?

As well as fixing PCs, networks, printers and other computer peripherals we can fix problems with your modem and the internet, laptops, tablets, mobile phones, flash drives, PlayStation, Xbox, game consoles, your TV and sound system setup, cabling etc. We also fit and refurbish POS lanes for retail stores. If you have a technology type problem, please ask! We will let you know if it’s something we can fix for you or not, at no obligation to you. For more information, see our Services page.

What hours are you open?

We are open from 8:00 AM – 8:00 PM Monday to Friday and by appointment on weekends and public holidays.

How long does it take to get my computer fixed?

In 90% of cases we will have your computer back to you within 48 hours but it’s usually a lot quicker than that. We’d rather under-promise and over-deliver than the other way round. If any complications arise, we will be sure to let you know.

If I need further assistance?

Please feel free to call or email us and we’ll assist you however we can. If you are happy with our work, please recommend us to your friends and colleagues :D.

 

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