Computer Help for Seniors in Canberra — Friendly, Patient Tech Support at Your Home

Patient, Friendly Computer Help for Seniors in Canberra and Surrounds

Technology should make life easier — not more stressful. If your computer, tablet or smartphone is giving you grief, you don’t need a big company sending a stranger to your door. You need someone local who takes the time to explain things in plain English, at your pace, without making you feel silly for asking.

That’s exactly what Craig the Computer Geek has been doing for Canberra seniors since 2012 — and with 40 years in IT, there’s very little Craig hasn’t seen and fixed.

Call: 0411 147 909
WA WhatsApp: Message on WhatsApp
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🎅 Listed in the ACT Seniors Card Discount Directory
Seniors Card holders receive 10% off the cost of labour. Just mention your card when you call.

Why Canberra Seniors Trust Craig the Computer Geek

✓ You Get Craig — Not a Random Technician

When you call Craig the Computer Geek, you get Craig himself. Not a technician dispatched from a call centre, not a contractor you’ve never met. Craig is a real person in the Canberra community — and many of his customers have been calling him for over a decade.

✓ Plain English, Every Time — No Jargon, No Condescension

Craig has a rule: if he can’t explain it in plain English, he shouldn’t be saying it. No confusing tech talk, no making you feel like you should already know this. He’ll explain things clearly, as many times as you need, until you’re comfortable and confident.

✓ We Come to You

No need to disconnect cables, box up your computer, or struggle to transport heavy equipment. Craig comes to your home — whether you’re in Belconnen, Tuggeranong, Gungahlin, Woden, the inner north, the inner south, or anywhere else in Canberra and surrounds.

✓ 40 Years in IT — Canberra’s Most Experienced Local Tech

Craig started in IT in 1988 — before most of today’s technology even existed. He’s held senior roles at the Australian Government Solicitor (AGS), Commonwealth Superannuation Corporation (CSC), ActewAGL, Datacom and DVA. He launched Craig the Computer Geek in 2012 and has since helped over 1,000 Canberra customers. When something stumps you, it won’t stump Craig.

✓ Honest Help — No Upselling, No Hidden Agenda

Craig’s philosophy is simple: he helps you make the decision that’s right for you, not the one that’s right for his margin. If your old computer just needs a clean-up, he’ll tell you. If it’s time for a new one, he’ll tell you that too — and help you find the right option at the right price.

✓ Seniors Guide — Australia’s Plain-English Tech Resource

Craig is also the author of the Seniors Guide eBook series at seniorsguide.net.au — a collection of plain-English guides covering everything from backing up your photos to staying safe from scams online. It’s free to browse and a natural extension of the same no-jargon help Craig delivers in person.

Computer Help Services for Canberra Seniors

Computer and Laptop Help for Seniors

Slow computer repair — speed things up without buying new
Virus and malware removal — protect your personal information and photos
New computer setup — everything configured and ready to use from day one
Windows 10 and Windows 11 help — navigate your computer with confidence
Email setup and troubleshooting — Gmail, Outlook, and webmail
Software installation — antivirus, Word, Zoom, and anything else you need
Data backup — protect your precious photos, documents and memories
SSD upgrade — give your existing computer a new lease on life for a fraction of the cost of a new one
Computer lessons at home — learn at your own pace, in your own home
General troubleshooting — if it’s not working right, Craig will find out why

Tablet and iPad Help for Canberra Seniors

iPad setup and configuration — ready to use straight out of the box
Android tablet help — Samsung, Lenovo, and other brands
Tablet lessons — step-by-step guidance tailored to you
App installation — Facebook, WhatsApp, Zoom, Netflix and more
Wi-Fi connection for tablets — get connected and stay connected
Data transfer — move photos and contacts from your old tablet to your new one
Frozen or slow tablet repair — get it running smoothly again

Smartphone Help for Older Adults in Canberra

iPhone setup — large text, simplified settings, all configured for you
Android phone help — Samsung, Google Pixel, and other brands
Smartphone lessons — calls, texts, photos, video calls — at your pace
WhatsApp and FaceTime setup — stay connected with family near and far
Phone data transfer — move contacts, photos and apps to your new phone
Troubleshooting — fix common problems without needing a new phone

Internet and Wi-Fi Help for Seniors in Canberra

Home Wi-Fi setup — modem and router installation and configuration
NBN setup — get the most out of Australia’s National Broadband Network
Slow or dropping internet — diagnose and fix connection problems
Wi-Fi extender installation — improve signal to every room in the house
Internet security setup — protect yourself from online threats
Smart TV and streaming device connection — Netflix, Stan, Disney+ and more

Printer and Scanner Setup for Seniors

Wireless printer setup — print from your laptop, tablet or phone
Printer troubleshooting — fix paper jams, connection issues and error messages
Scanner setup — digitise important documents and old photos
Printer driver installation — get your printer talking to your computer again

Video Calling Setup for Canberra Seniors

Zoom setup — video call with family, friends and your GP
FaceTime help — video calls on iPhone and iPad
WhatsApp video calls — stay in touch with family overseas
Telehealth appointment setup — make sure your technology is ready before your appointment
Video calling lessons — practise until you feel confident

Online Safety and Scam Protection for Seniors

Antivirus setup and renewal — proper protection, not whatever popped up on screen
Scam awareness — learn how to recognise phone, email and online scams before they catch you
Password help — setting up secure passwords you can actually remember
Online banking security — bank safely from home
Privacy settings — lock down your accounts on Facebook and other platforms

MyGov and Government Services Help for Seniors

MyGov account setup — access Centrelink, Medicare and the ATO online
Medicare online account — manage your health information
MyAgedCare registration — navigate the aged care system online
Digital identity and myGovID setup — verify your identity for government services
Telehealth technology — make sure everything works before your appointment

What Canberra Seniors Say About Craig

“Craig has been a terrific help with computer programs and setting up my working environment at home because I have mobility issues. He is always flexible with his time to come and help me. Highly recommended!”
— Adrian B., Canberra ⭐⭐⭐⭐⭐

“Very patient and helpful for the various computer items I needed assistance with.”
— Naomi L., Canberra ⭐⭐⭐⭐⭐

“Craig has serviced our computers and Apple devices for both myself and my wife. When my wife needed to replace her laptop we turned to Craig who ensured that she got the best of what was available and undertook some modifications to that device to enhance its operation. Craig has become more of a personal friend over the years, and we would have no hesitation in recommending him to anybody requiring computer services or advice. I would have no hesitation in vouching for him as someone of integrity, honesty and discretion, and his excellent service.”
— John F., Canberra ⭐⭐⭐⭐⭐

“Our problem fixed, very quickly. Brilliant service all round. That’s why we have been customers for ten years.”
— Bill R., Canberra ⭐⭐⭐⭐⭐

“Craig’s attention to detail and expert knowledge enabled him to navigate successfully some tricky issues in transferring our Internet and mobile phones to a new provider. I cannot recommend him too highly.”
— David W., Canberra ⭐⭐⭐⭐⭐

Frequently Asked Questions — Computer Help for Canberra Seniors

How much does it cost?

Craig charges $200 per hour including GST — no hidden extras, no call-out fees on top. Most jobs are resolved in a single visit. Craig will always give you an honest estimate before starting any work.

Seniors Card holders receive a 10% discount — just mention your card when you call.

Do you come to my home?

Yes — always. Craig comes to you, wherever you are in Canberra and surrounds. No need to disconnect anything or lug heavy equipment anywhere. Just call and we’ll arrange a time that suits you.

What areas of Canberra do you cover?

Craig services all of Canberra and surrounds — including Gungahlin, Belconnen, Bruce, Charnwood, the inner north, the inner south, Woden, Weston Creek, and Tuggeranong.

What if I’ve never used a computer before?

No problem at all. Craig works with complete beginners every week. He starts from the very beginning, explains everything in plain English, and never makes you feel like you should already know something you don’t.

Do you help with Apple devices?

Yes — Craig helps with iPhones, iPads, and MacBooks alongside Windows computers, Android phones and tablets. If it’s technology and it’s not working, Craig can help.

Can you help with scams and online security?

Absolutely. Online scams targeting seniors are unfortunately very common. Craig can check your computer for existing threats, help you understand how to spot a scam, and set up proper security so you’re protected going forward.

How long does a typical visit take?

Most jobs take an hour or less. If your job runs longer, additional time is charged in 30-minute increments — and Craig will always let you know before continuing.

Do you offer lessons as well as repairs?

Yes. Some of Craig’s most popular visits are one-on-one technology lessons — helping seniors get comfortable with their devices, learn to video call family, use email confidently, or shop safely online. It’s a service tailored to your specific needs and pace.

What’s the difference between Craig and the big national companies?

The big companies send whoever is available. Craig is Craig — one person, fully accountable, with 40 years of experience and a genuine interest in making sure you’re looked after. Many of Craig’s customers have been calling him for years, and that ongoing relationship means he understands your setup and your needs.

Can you help me buy a new computer?

Yes. If it’s time for a new computer, Craig can recommend the right one for your needs and budget, help you purchase it, set it all up, and transfer everything from your old device. He’ll never push you towards something you don’t need.

Do you repair mobile phones or tablets?

Mobile phone repairs — like cracked screens or charging ports — aren’t something Craig handles. For those jobs, Craig recommends the specialist repair booths and stores at your local Westfield shopping centre.

Also for Seniors: The Seniors Guide eBook Series

Craig is the author of the Seniors Guide — a series of plain-English eBooks written specifically for older Australians who want to get more from their technology without the confusing technical language.

Topics include:

Handy tips and tricks for everyday computer use
What to do when you can’t connect to the internet
How to back up your photos and files
Staying safe from viruses and scams online
How to communicate using your computer
Troubleshooting common computer glitches
What to look for when buying a new computer

Visit seniorsguide.net.au to browse the full series — many guides are free to preview.

Get Friendly, Patient Computer Help in Canberra Today

Don’t let a frustrating computer problem keep you from staying connected with family, managing your health, or simply enjoying your technology.

Craig the Computer Geek — Canberra’s local tech expert for seniors. We come to you.

Call: 0411 147 909 — Monday to Friday, 9:00am – 5:30pm
WA WhatsApp: Message on WhatsApp
f Facebook: Message on Facebook

Craig the Computer Geek is a trading name of Hazestar Pty Ltd | ABN 84 105 681 258 | Fully insured for Public Liability | Servicing Canberra and surrounds since 2012