Privacy Policy

Website: craigthecomputergeek.com.au
Business: Craig the Computer Geek
ABN: 84 105 681 258
Effective Date: 1 July 2026
Last Updated: 1 July 2026

1. Introduction

We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how Craig the Computer Geek (“we”, “us”, “our”) collects, uses, discloses, and safeguards your personal information when you visit craigthecomputergeek.com.au (the “Website”) or engage us for IT services.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act.

By using our Website, you consent to the practices described in this Policy.

2. What Personal Information We Collect

When you contact us or request a service:

  • Name
  • Phone number
  • Suburb or general location (for home visit scheduling)
  • Any information you include in your message

When you subscribe to our mailing list:

  • Name
  • Email address

Automatically when you visit the Website:

  • IP address
  • Browser type and version
  • Pages visited, time spent, and links clicked
  • Device type and operating system
  • Referring website

We only collect personal information that is reasonably necessary for our business functions.

3. How We Collect Personal Information

We collect personal information:

  • Directly from you — when you call us, complete a contact form, or subscribe to our mailing list.
  • Automatically — through cookies, web beacons, and analytics tools when you browse the Website (see Section 8 — Cookies).

4. Why We Collect and Use Your Personal Information

We collect and use your personal information to:

  • Respond to service enquiries and book home visits
  • Deliver IT support, computer repairs, and related services
  • Send newsletters or updates (only where you have opted in)
  • Improve and maintain the Website
  • Comply with legal obligations

5. Disclosure of Personal Information

We may disclose your personal information to trusted third-party service providers, including:

  • Email delivery services (e.g. HubSpot) — to send newsletters where you have opted in
  • Web hosting providers — to host and maintain the Website
  • Analytics providers (e.g. Google Analytics) — to understand how visitors use the Website

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

We may also disclose your personal information if required to do so by law.

6. Storage and Security

Your personal information is stored securely. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, including secure HTTPS encryption on the Website.

7. Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

8. Cookies

Our Website uses cookies to improve your browsing experience and help us understand how the Website is used. You can control or disable cookies through your browser settings, though this may affect some Website functionality.

9. Access and Correction

You have the right to access and correct personal information we hold about you. To make a request, contact us using the details in Section 11. We will respond within 30 days.

10. Links to Third-Party Websites

Our Website may contain links to external websites. We are not responsible for their privacy practices and encourage you to read their policies.

11. Contact and Complaints

If you have questions or concerns about how we handle your personal information, please contact us:

Craig the Computer Geek
Phone: 0411 147 909
Facebook: facebook.com/CraigtheComputerGeek

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.

This Privacy Policy was last updated on 1 July 2026.