Terms and Conditions

Updated 1 July 2018

1. All prices quoted below are inclusive of GST
2. For break-fix jobs, we charge a minimum of one hour at $160 p/h. Subsequent time is calculated by the half hour. NB We do not charge a callout fee, travel time¹ or charge for quotes
3. Our payment terms are COD, EFTPOS, Credit Card, PayPal or bank transfer. Bank transfer is required for deposits on parts, new systems or website builds. We do not accept bank transfer for repairs or general work unless by prior arrangement. Goods will not be released until payment has been verified
4. Invoices more than 30 days overdue will attract a $30 late fee
5. Most jobs will work out to be an hour to an hour and a half of chargeable time. We will endeavour to have your computer fully functioning back to you within 2 working days but quite often it will be quicker than this
6. Weekend and public holiday rates are $200 p/h by appointment only
7. For replacement parts, particularly for laptops, please ensure that you provide us the correct model of your computer/laptop/Mac. Parts can vary considerably between models, even for the same brand. This particularly applies to replacement screens and we will not be held responsible if we are given the wrong model information
8. For prepaid support, invoices will be sent out when the number of hours remaining is 2 or less. Normal hourly rates will apply for support if the invoice remains unpaid past the due date
9. We now offer our Total Desktop Care package which includes Webroot antivirus, remote monitoring and management and remote administration via LogMeIn Pro. Prices start at $25 p/m per seat with discounts offered for multiple seats
   1. Internet, virus removal, printer and some other problems will either require an on-site visit or require your computer to be brought back to base
   2. Remote support is charged in 15 minute increments . The first 15 minutes is $40 and then $30 per 15 minutes² after that
   3. We will never remote control your computer without your permission!

 

¹ Visits to sites outside of ACT and Queanbeyan will incur a travel charge

²Out of Hours and Public Holiday rates for remote support are $50 for the first 15 minutes then $40 per 15 minutes after that